By Eva Köppen
Die Autorin denkt die beiden Traditionen der Arbeits- und Emotionssoziologie zusammen, um die Bedeutung von Empathie als eines hoch aktuellen und kontrovers diskutierten Konzepts zu untersuchen. Durch eine Interviewstudie in einem IT-Unternehmen wird offenbart, welche Folgen Empathie-Anforderungen für Mitarbeiter und die business enterprise haben. Dabei wird das aktuelle, positiv aufgeladene Bild von Empathie kritisch hinterfragt und die ambivalente Komplexität des Konstrukts aufgezeigt.
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